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Frequently Asked Questions

Sales FAQs

How can Squaredancing.ws offer such good value?

How do I transfer my domain to Squaredancing.ws?

What is Squaredancing.ws's Terms of Service?

Can I host a sub-domain with Squaredancing.ws?

How much for extra web space or transfer?

How can Squaredancing.ws offer such good value?

Squaredancing.ws believes in fairness. We do not having artificial extra charges, costly overheads and unneeded bells and whistles.

Sales FAQs | Top

How do I transfer my domain to Squaredancing.ws?

You will need to go to your domain name registrar and modify the Domain Name Server (DNS) to Squaredancing.ws. Usually registrars have a username and password that you log in to and then make the modifications.

The information you need to transfer your domain name is Squaredancing.ws DNS:

e14ns1.dns-he.com

e14ns2.dns-he.com

Sales FAQs | Top

What is Squaredancing.ws's Terms of Service?

We do not allow any illegal activity including, but not limited to: pornography, links to pornographic web sites, spamming, illegal music or illegal software. We don't allow any conduct that violates regulations, or normally accepted practices within the Internet community, whether or not expressly mentioned in this Terms of Service. We reserve the right at any time to disallow activities that might in any way damage Squaredancing.ws's reputation. Use of our services is at the customer's sole risk, we make no warranties. We reserve the right at any time to refuse or cancel service without warning or refund.

Sales FAQs | Top

Can I host a sub-domain with Country Bands Info?

Absolutely, if you're hosting your main domain with us, you can set up subdomains from your control panel. Go to "Account Settings" and click "Subdomains".

Sales FAQs | Top

How much for extra web space or transfer?

You can purchase additional disk space and transfer if you plan to exceed your quota. Please inquire for prices.

Sales FAQs | Top

Control Panel FAQs

What is the URL to my web control panel?

Why am I locked out from my control panel?

How do I create additional hosting accounts?

How do I check my web space or transfer?

How do I view my graphical site statistics?

How do I password protect my directories?

What is the URL to my web control panel?

The URL to the control panel is as follows: http://r66.net/cpanel/

Control Panel FAQs | Top

Why am I locked out from my control panel?

The control panel only allows 3 attempts to log in and then it locks you out for 10 minutes. You should wait and try again.

Control Panel FAQs | Top

How do I create additional hosting accounts?

Here's how you create additional hosting accounts:

1. Log in to your control panel

2. Go to "Account Settings"

3. Add a subdomain

4. Go back to "Account Settings"

5. Click on domain name entered earlier

6. Click on HOSTING

7. Click Ftp Manager

8. Go to FTP://Accounts

9. Create a virtual ftp account for your subdomain

Control Panel FAQs | Top

How do I check my web space or transfer?

1. Log in to your control panel

2. The very first page gives you general information

3. For more detailed information go to the "Tools" page

4. Click on "Web/FTP Stats

5. Choose one of the five tools you see there

Control Panel FAQs | Top

How do I view my graphical site statistics?

1. Log in to your control panel

2. Go to the "Tools" page

3. Click on "Web/FTP Stats

5. Choose Webalizer

Control Panel FAQs | Top

How do I password protect my directories?

1. Log in to your control panel

2. Click on "Access Menu"

3. Click on WebProtect (Password protect directories)

4. Read the instructions

Control Panel FAQs | Top

FTP FAQs

How do I upload my web site via FTP?

What do I need to call my default page?

I uploaded my site but I can't see it, why?

How do I create a customized error page?

How do I upload my web site via FTP?

First, you need a FTP program such as WS_FTP LE which can be downloaded from http://download.cnet.com

Run the FTP program and enter the information sent in your set up e-mail for:

1. FTP hostname

2. FTP username

3. FTP password

Once you are connected, you should put your files into the httpdocs directory.

FTP FAQs | Top

What do I need to call my default page?

Any of the following will be recognized as the default page for any directory within your site including the top level directory:

index.html, index.htm, index.shtml, index.php, index.php4, index.php3, index.cgi

NOTE: Linux is case-sensitive, so Index.html is not the same thing as index.html

FTP FAQs | Top

I uploaded my site but I can't see it, why?

Most likely your domain name registration or modification has not propagated yet. Successful domain name registration or modification may take up to 72 hours to propagate. Enter your domain and verify via http://www.internic.com/whois.html.

FTP FAQs | Top

How do I create a customized error page?

Go to "Account Settings"

Click "Error Pages"

File Not Found (404) = not_found.html

Bad Request (400) = bad_request.html

Forbidden (403) = forbidden.html

Internal Server Error (500) = internal_server_error.html

Once you created your custom error pages, upload them to your html directory.

FTP FAQs | Top

E-Mail FAQs

How do I set up e-mail a/c in my control panel?

How do I set up Outlook to receive e-mails?

I get the following error when sending, why?

How do I set up e-mail forwarding?

How do I set up a catch-all e-mail address?

How do I access the web based e-mail?

How do I set up e-mail a/c in my control panel?

Follow these steps:

1. Log in to your control panel

2. Click on "Mail Menu"

3. Choose an option and follow the instructions

E-Mail FAQs | Top

How do I set up Outlook to receive e-mails?

Follow these steps:

1. Open Outlook

2. Click on TOOLS > ACCOUNTS

3. Click ADD > MAIL

4. Enter your details including the mailname (account name) and password you created in the control panel for this

mail account

5. Incoming mail (POP3) server: domain.com (no prefix, replace "domain.com" with your actual domain name)

6. Outgoing mail (SMTP) server: use your ISP's SMTP settings

7. Click on FINISH

E-Mail FAQs | Top

I get the following error when sending, why?

"The message could not be sent because one of the recipients was rejected by the server.....Protocol: SMTP, Server Response: '553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)', Port: 25, Secure(SSL): No, Server Error: 553, Error Number: 0x800CCC79"

We no longer offer an outgoing mail (SMTP) server. You must use your ISP's SMTP settings in concert with the mailbox username and password issued by your ISP. Alternatively you can use our web based e-mail.

E-Mail FAQs | Top

How do I set up e-mail forwarding?

Follow these steps:

1. Log in to your control panel

2. Click on "Mail Menu"

3. Click on "Forwarders"

4. Click "Add forwarder"

5. Enter your username (left) and the address you want to redirect it to (right)

E-Mail FAQs | Top

How do I set up a catch-all e-mail address?

Follow these steps:

1. Log in to your control panel

2. Click on "Mail Menu"

3. Click on "Default Address"

4. Click on "Set Default Address"

5. Enter the e-mail address you want to have everything sent to

E-Mail FAQs | Top

How do I access the web based e-mail?

Follow these steps:

1. Log in to your control panel

2. Click on "Mail Menu"

3. Click on "Web Mail"

4. Choose one of the 2 clients

5. Log in

E-Mail FAQs | Top

CGI FAQs

What are the CGI basics that I should know?

What's the path to Perl, Sendmail, CGI-bin?

My CGI script is not working, can you help?

What are the CGI basics that I should know?

1. Ensure to change the default transfer mode for FTP to ASCII

2. Ensure to set permissions to 755 by using the chmod command in FTP

3. Ensure the permissions of the script and the CGI-bin are set no higher than 755

CGI FAQs | Top

What's the path to Perl, Sendmail, CGI-bin?

1. Path to Perl - /usr/bin/perl

2. Path to sendmail - /usr/sbin/sendmail

3. Full path to CGI-bin - /home/yourdomain.com/cgi-bin

3. Full path to your html directory - /home/yourdomain.com/public_html

CGI FAQs | Top

My CGI script is not working, can you help?

Our support does not cover CGI script debugging. We consider this a function of web design and we do not offer any in-house web development or consulting services.

Here are a few things to try when you are troubleshooting a CGI script:

1. First, thoroughly read through the instructions that came with the script

2. Ensure that you have uploaded your script to your CGI-bin

3. Ensure to upload to the server in ASCII mode

4. Ensure there are not any DOS/Windows carriage returns (i.e. ^M) in the script

5. Ensure script's magic comment specifies where Perl is located: #!/usr/bin/perl

6. Verify that all the paths are correct, do not use "www" in public directory path

7. Check if all the file permissions are set correctly and are set no higher than 755

8. Check the domain's error_log file via FTP, sometimes you see a "Premature end of script headers" error which

usually means that the file has been corrupted

Over 90% of the time it is a problem with the module dependencies. For security reasons we do not undertake any module or software installation.

However, if you wish custon scripts or custom changes to existing scripts, you can contact our coder and he will write scripts at your request for a fee you will have to agree upon.

CGI FAQs | Top

MySQL FAQs

How do I set up a new MySQL database?

How do I maintain an existing database?

How do I set up a new MySQL database?

1. Log in to your control panel

2. Click on "Advanced Menu"

3. Click on "MySQL Databases"

4. Enter desired database name (the database name has to be unique on the server)

5. Click on ADD

6. Enter desired username

8. Enter desired password